Joshua L. Berman
Healthcare Technology Executive
Healthcare technology and revenue cycle executive with 25+ years of experience building and scaling high-growth, PE-backed businesses across SaaS, tech-enabled services, and hospital revenue cycle platforms.
Healthcare Visionary
Data Obsessed
People First Focused
Business Growth Strategist
Career Summary
- Operationalize private equity owned business leading to a transaction in mid-2021
- Full P&L and operational responsibility for a $30-50+ million business lines
- Tech-enabled healthcare revenue cycle understanding and competency
- Ground up sales, marketing, & commercial strategy implementation and success
- Operational scalability & efficiency skills
- EBITDA growth & margin expansion via full team strategic attack
- Board & investor relations
- Data, analytics, artificial intelligence & automation (RPA) understanding and implementation
- Onshore / offshore team leadership including standing up new offshore resources
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JOSH BERMAN’S JOURNEY
Millennia Patient Services: PE-backed healthcare patient payment platform
Chief Operating Officer (Jan 2019- June 2025)
- Led full operations (85% of workforce), overseeing sales, client onboarding, call center operations, technology, data/analytics, new artificial intelligence, marketing, and culture.
- Drove 135% revenue growth and 384% adjusted EBITDA growth over 2 years, leading to successful investment transaction.
- Built and scaled sales team (4 VP Sales, Sales Ops, Inside Sales) generating $10M+ in new bookings.
- Created new analytics and RPA function to drive operational scalability and margin improvement.
- Executed offshore call center expansion to support scalable growth while maintaining high service levels.
- Led client implementations averaging 30-45 days, materially accelerating time-to-revenue.
- Formalized marketing, Pardot CRM, and collateral processes prior to hiring full executive team.
- Built data team infrastructure prior to CDO hire, establishing core reporting standards and KPIs.
- Private Equity transaction
MedData (Elevate): Tech-enabled revenue cycle management platform
VICE PRESIDENT, OPERATIONS (Nov 2017-Dec 2018)
- Full P&L responsibility for $40M business line with 1700+ global team members.
- Reduced Days in A/R by 8 days and increased monthly cash collections by 11% within first year.
- Drove operational process redesign to eliminate all high-severity client escalations within 9 months.
- Oversaw coding, billing, A/R, and patient receivables for $4B in annual claims volume.
McKesson (RelayHealth/Change Healthcare) | Mulitiple Leadership Roles | 2009-2017
- Full P&L responsibility for $50M practice management SaaS and transaction product portfolio.
- Led roadmap, product management, sales, marketing, implementation, and client success teams.
- Drove KLAS scores from 83.5 to 90; delivered zero client attrition over 24 months.
- Managed 50+ developers, sales, account management, and product teams to deliver roadmap. Director, Regulatory Affairs (2012-2015)
- Led 2,000-client ICD-10 transition with zero revenue disruption, no attrition, and stable service metrics. Director, Business Analytics & Intelligence (2010-2012)
- Built net-new $3.2M analytics product leveraging transaction data for hospital revenue cycle clients. Director, Operations (2009-2010)
- Managed 35 account executives servicing 2,300+ hospital and physician practice clients.
Cleveland Clinic | Multiple Leadership Roles | 1997 – 2009 Global healthcare system
- Led enterprise denial management platform overseeing $80M+ in monthly denials.
- Built and scaled proprietary SQL-based Denial Database used across all Cleveland Clinic regions.
- Managed HIPAA transactions and all claim transmission processes for $1B+ in monthly billing. Additional roles: Senior Manager, Revenue Recovery; Supervisor, Medicare Billing; Billing & A/R
Let’s Connect
Let’s connect on LinkedIn. A great way to get my attention is to comment on one of my LinkedIn posts.