Millennia Patient Services: PE-backed healthcare patient payment platform

Chief Operating Officer (Jan 2019- June 2025)

• Led full operations (85% of workforce), overseeing sales, client onboarding, call center operations, technology, data/analytics, new artificial intelligence, marketing, and culture.
• Drove 135% revenue growth and 384% adjusted EBITDA growth over 2 years, leading to successful investment transaction.
• Built and scaled sales team (4 VP Sales, Sales Ops, Inside Sales) generating $10M+ in new bookings.
• Created new analytics and RPA function to drive operational scalability and margin improvement.
• Executed offshore call center expansion to support scalable growth while maintaining high service levels.
• Led client implementations averaging 30-45 days, materially accelerating time-to-revenue.
• Formalized marketing, Pardot CRM, and collateral processes prior to hiring full executive team.
• Built data team infrastructure prior to CDO hire, establishing core reporting standards and KPIs.
• Private Equity transaction

MedData (Elevate): Tech-enabled revenue cycle management platform

VICE PRESIDENT, OPERATIONS (Nov 2017-Dec 2018)

• Full P&L responsibility for $40M business line with 1700+ global team members.
• Reduced Days in A/R by 8 days and increased monthly cash collections by 11% within first year.
• Drove operational process redesign to eliminate all high-severity client escalations within 9 months.
• Oversaw coding, billing, A/R, and patient receivables for $4B in annual claims volume. 

McKesson (RelayHealth/Change Healthcare) | Mulitiple Leadership Roles | 2009-2017

• Full P&L responsibility for $50M practice management SaaS and transaction product portfolio.
• Led roadmap, product management, sales, marketing, implementation, and client success teams.
• Drove KLAS scores from 83.5 to 90; delivered zero client attrition over 24 months.
• Managed 50+ developers, sales, account management, and product teams to deliver roadmap. Director, Regulatory Affairs (2012-2015)
• Led 2,000-client ICD-10 transition with zero revenue disruption, no attrition, and stable service metrics. Director, Business Analytics & Intelligence (2010-2012)
• Built net-new $3.2M analytics product leveraging transaction data for hospital revenue cycle clients. Director, Operations (2009-2010)
• Managed 35 account executives servicing 2,300+ hospital and physician practice clients.

Cleveland Clinic | Multiple Leadership Roles | 1997 – 2009 Global healthcare system

• Led enterprise denial management platform overseeing $80M+ in monthly denials.
• Built and scaled proprietary SQL-based Denial Database used across all Cleveland Clinic regions.
• Managed HIPAA transactions and all claim transmission processes for $1B+ in monthly billing. Additional roles: Senior Manager, Revenue Recovery; Supervisor, Medicare Billing; Billing & A/R